Maxlife AA - EnviroQ/ThermalQ Battery Replacement

Return & Refund Policy

1. Overview

Here at Tether, your satisfaction is of utmost importance to us. While we strive to provide you with high-quality products, we understand that sometimes things might not go as expected. Our Return & Refund Policy provides detailed information about options and procedures for returning items.

2. Eligibility for Returns

We only accept returns under the following condition:

• Defective Products: If the product you receive is defective or faulty, you are eligible for a return. Please note that a product being unsatisfactory due to personal preference does not qualify as 'defective'.

3. Return Timeframe

If you believe your product is defective, please notify us within 14 days of receiving the item. Returns made beyond this timeframe may not be accepted.

4. Return Process

• Notification: Contact our customer service at support@tether.co.nz or+64 21 130 9225. to initiate the return process. Please provide your order number, description, and photographic evidence of the defect.

• Return Approval: Once we review your claim, we'll notify you whether your return has been approved or denied. If approved, you'll receive detailed instructions for returning the product.

• Product Inspection: Upon receipt of the returned product, we'll inspect the item to confirm the defect.

• Refund or Exchange: If the defect is confirmed, you can choose between a full refund or an exchange for the same item. Refunds will be processed through the original payment method within 5-7 working days.

5. Return Shipping Costs

If your return claim is validated, we'll cover the return shipping costs. We'll provide you with a prepaid shipping label or reimburse you for the shipping fees, as per our discretion.

6. Non-Returnable Items

Please note that unless defective, the following items cannot be returned:

• Gift cards
• Sale items
• Products that have been used or altered

7. Policy Changes

We reserve the right to update or modify our Return & Refund Policy at any time. We encourage customers to periodically review this policy to stay informed.

8. Contact Information

If you have any questions about this policy or need further clarification on initiating a return, please don't hesitate to contact our customer service team at support@tether.co.nz or +64 21 130 9225..

Thank you for your understanding and for choosing to shop with us. We are dedicated to ensuring your shopping experience is seamless and satisfactory.

Shipping Policy

1. Overview

Thank you for shopping with Tether. We are proud to offer shipping services that currently operate in New Zealand and to international locations. Here's everything you need to know about our shipping policies:

2. Domestic Shipping (Within New Zealand)

• Processing Time: Orders are processed within 1-3 working days. Once your order is processed, you will receive a confirmation email.

• Shipping Time: Standard delivery within New Zealand takes 3-5 working days, depending on your location. Express delivery is available for an additional fee and takes 1-2 working days.

• Shipping Costs: Shipping rates vary based on weight and destination. 

3. International Shipping

• Processing Time: Orders are processed within 2-5 working days.

• Shipping Time: Most international orders are delivered within 10-20 working days, but can vary depending on the destination and customs processing.

• Shipping Costs: International shipping rates are determined by weight, dimensions, and destination. Duties and taxes may be applicable, and these are the responsibility of the recipient.

• Customs and Duties: Customers are responsible for any customs and duty fees that may apply. We recommend checking with your local customs office for more information.

4. Tracking Your Order

Upon dispatch, customers will receive a tracking number from which they can follow the progress of their shipments based on the latest updates provided by the shipping provider.

5. Damaged or Lost Items

We take great care in packaging your items, but sometimes accidents or delays can occur during transit. If you receive a damaged item or if your package is lost, please contact our customer service team immediately. We will do our best to assist and rectify the situation.

6. Returns and Exchanges

For information on returning or exchanging items, please refer to our Returns Policy.

7. Contact Information

For any queries related to your order or our shipping policies, please contact our customer service at support@tether.co.nz or call us at +64 21 130 9225..

8. Policy Changes

We reserve the right to update or change our Shipping Policy at any time. Any changes made will be posted on this page, so we advise you to check this page regularly.

Thank you for understanding and for choosing to shop with us. We're committed to ensuring you receive your products timely and in perfect condition. Safe travels to your parcel!